FAQs

How do I join the Caughley Circle?
If you haven't shopped with us before, you can join via our Caughley Circle widget 'Check Rewards' tab located at the bottom of your screen.
Or
Create an account on our login page.If you have shopped with us before, you will have automatically earned Caughley Circle points.

To access your Caughley Circle rewards account, view points and claim rewards, you just need to create an online customer account by creating a login and password. It is important to use the same email address in store and online to ensure your points are collected by a single account.

Please note: This is different than subscribing to our newsletter. Subscribing to our newsletter adds your details to our email database but does not automatically create an account for you. You will earn points in the background if you have made a purchase, but you will still need to create a store account if you would like to personally view & track points/ rewards yourself.

How do I earn Caughley Circle points?
Earn 1 point for every NZD $1 you spend either online or in store*
Each time you spend, you will receive an email with your updated points balance. There are a range of other ways you can earn points by supporting Caughley. See above or check out the Earn tab in the Caughley Circle widget for more details.
You can redeem these at any time, or collect them to move up a tier for even more exciting rewards.
*Shipping is excluded from earning points

How do I check my Caughley Circle points balance?
You can check your balance and rewards anytime via the 'Caughley Circle' tab or by logging into your account on our website.
Your points will be displayed at the top of the Caughley Circle portal. The Earn tab shows the different ways you can earn points. The Rewards tab details the available rewards.
Additionally, each time you shop, you will receive an email with your updated rewards points balance. From here, you can click through to your Caughley Circle profile, where you can redeem rewards.

How do I redeem my Caughley Circle points for a reward?
In the portal, rewards are shown under the Rewards tab and will appear as either locked, available to redeem or claimed depending on your points balance and whether you have already redeemed the reward. Once you redeem your reward you will be given a coupon code and instructions on how to use it.

Once I've redeemed a reward coupon, how do I use my reward?
When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon code. You can apply your reward coupon code online at the checkout or bring it in store.

Online: Just copy and paste your unique code into the Discount bar and click 'Apply'.
In store: To use your reward in store, just let one of our staff know at the counter.
Please note, you can only use one reward code per order. Rewards must be used within 60 days of claiming and cannot be combined with other discounts or offers. Reward codes can only be used once and must be used in one transaction.
If you use your coupon code for a purchase less than the full value of the coupon, the balance of the coupon is not able to be used on another purchase.

Do my points expire?
No and yes. Your points don't expire provided you keep your account active within a 12 month period. For example, if you shop with us in Jan 2021 but don't earn or redeem with us again until March 2022, your points will expire as your account was inactive for a 12 month period. However if you shop with us a few times in a year then you get to keep all your points and your older points won't expire!

How do I cancel my account?
Just get in touch and we'll remove you. We'll be sad to see you go!
If you want to stay in the Caughley Circle but not receive emails or notifications, we can arrange that too.
Please note if you choose to be removed completely, any lost points cannot be applied if you sign up again at a later date.

Reach out if you have any questions! To contact us directly email hello@caughley.nz, or reach out via instagram @caughley.

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